Gender

Male

Location

Kansas City, MO

Birthday:

July 14

Tell us about yourself.

Steve Harman 4809 N Wheeling Ave Kansas City, MO 64199 816-977-6275 Harmansj1@yahoo.com Professional Summary Manager level leadership in the Non for profit industry, with particular emphasis on a team based, employee empowered workforce. I have had years of experience in various environments that require strong leadership, a friendly demeanor, and a high sense of responsibility. I have completed numerous Leadership Training Courses while involved with Boy Scouts of America. I was awarded Scoutmaster of the Year 2010 by the Pioneer Trails Scout District. I have also received the Bronze Pelican Award for my work with youth and young adults. My strongest areas include Leadership Training, establishing Standard Operating Procedures, and creating a fair work environment for the entire staff. Rides Assistant Manager Kansas City Zoo Sept 2011 to present Kansas City, MO • Managed day to day operations of rides department • Oversee staff of 40 team members • Utilize professional interpersonal communication skills to provide superior support in all areas including: customer satisfaction, vendor relationships, and employee personnel. • Other leadership functions include budgeting, revenue management, payroll, scheduling, training, coaching, counseling and interviewing employee candidates to ensure the highest standards are maintained. • Resolve customer issues • Ensure guest Safety and maintain County and State Health Codes • Help create SOP for all attractions at the Kansas City Zoo • Complete comfort level of working independently or in a team environment to meet or exceed all Zoo goals. Scoutmaster Boy Scouts of America Troop 30 March 2008 to July 2012 Kansas City, MO • Lead and manage large groups of boys and adults • Maintain records for each member (medical, rank/awards, registration compliance, etc.) • Plan weekly presentations/activities and up to two weekend activities each month • Counsel youth and peers • Socially and professionally represent BSA as a community organization • Teach training programs inclusive to youth and adults • Trained in first aid and emergency preparedness Equipment Operator/Crew Supervisor T&R Lawn Care April 2008 to Present Overland Park, KS • Operate vehicles and powered equipment, such as mowers, tractors, snow blowers, chain saws, electric clippers, sod cutters, and pruning saws • Care for established lawns by mulching, aerating, weeding, grubbing, removing thatch, or trimming or edging around flower beds, walks, or walls. • Use irrigation methods to adjust the amount of water consumption and to prevent waste. • Mix and spray or spread fertilizers, herbicides, or insecticides onto grass, shrubs, or trees, using hand or automatic sprayers or spreaders • Lead and manage a small group of employees • Coach, Counsel, and Trained new staff • Delivered outstanding customer service • Ensured client satisfaction • Maintained equipment to company standards • Answers customers' questions about grounds-keeping care requirements • Plant seeds, bulbs, foliage, flowering plants, grass, ground covers, trees, or shrubs and apply mulch for protection, using gardening tools Supervisor/Senior Seller Waldenbooks March 2006 – January 2007 Kansas City, MO • Managed staff members, including delegating daily work; • Ordered and managed inventory • Oversaw bank deposits and records • Opened/closed store • Performed various other customer service duties Education Archbishop O’Hara High School, Kansas City, MO Diploma, 2002 References William Jones, Kansas City Water Department, 816-835-8470 Chris Null, Manager – Kansas City Zoo, 816-686-4946 Mike Ismert, Schier Products, 816-516-3827

Why did you join KC Young Professionals?

Networking